Sodexo Cyprus was established in 2003. The country’s fourth largest employer, they serve 2.000 consumers daily. Sodexo Cyprus also secured the multi-activity contract for the UK Ministry of Defence.
The solution
Since 2007, Sodexo Cyprus has used the LS Retail software solution for all its leisure and dining venues. In the summer 2013, the company secured a new contract and increased its portfolio with 9 new retail stores. The company would start to deliver a new service offer, which required implementing a new system which could manage retail points of sale (POS), mobile inventory and back office. The timing of implementation and delivery was very strict, so the choice of a new system went towards a stable and efficient solution, which could be implemented fast and effectively. After careful investigation and assessment of all the solutions and options available, Sodexo Cyprus decided to use LS Retail software also for its retail stores. The decision was based on positive past experiences with the system, as they had used LS Retail software heavily since 2007 without issues or incidents. Moreover, the company’s team already had deep knowledge of the system, making the LS Retail software solution a natural choice for Sodexo Cyprus.
Sodexo Cyprus required the LS Retail software solution to be installed at 9 new retail stores, with 20 POS in total. The company wanted to use advanced functionalities in its stores: from mobile POS with live access to inventory, to deep back office functionalities including management of receivables, shelf-edge label printing, cash management, invoicing, and management of deals and offers. The main challenge of the implementation was limited time, as the company had only two months to install, configure, customize and test the system. The Sodexo IT team worked with NexTech Ltd, an LS Retail implementation partner, to make the process run smoothly. The success of the implementation is also due to the flexibility and deep understanding of the requirements showed by both the in-house and the NexTech teams. Thanks to their dedication, the system was delivered within the predefined time limit. After successful testing of LS Retail software at the first store, the system was rolled out in all retail stores with full POS and back office functionality in just seven days.
Benefits
The implementation journey was easier than expected, considering the time constraints. This was possible thanks to the high flexibility and stability of LS Retail software. Since day one, Sodexo Cyprus has encountered no issues with the system: the Data Director has been replicating the records without a snag, the mobile POS work smoothly and fast, and all parts –from POS to back office – communicate fast and reliably. Among the key benefits of the system, Sodexo Cyprus mentioned:
- Fast and efficient customer checkout;
- No system downtime in seven years of use;
- Minimum staff training required, as the system is very easy to use;
- Simple customizations and configurations;
- Ease of maintenance;
- Fast data replication from POS to back office, and vice versa;
- Easy and reliable transaction management;
- Excellent support by LS Retail’s partner NexTech Ltd.
